Online Policies

This may seem like alot of rules and regulations, but trust us it's best if both you, the buyer, and we the seller are protected. Now that you've read our online policies you're ready to order your Vancouver-made jewelry. 

If you have any questions or concerns please get in touch. chantale@chantalejewelrydesigns.com.

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ORDERS

1.1 All orders are subject to acceptance and availability.

1.2. Chantale Jewelry Designs offer products for sale that are in stock and available for dispatch from our distribution center.

1.3 Please note that items in your shopping basket are not reserved and may be purchased by other customers.

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PRICING POLICY

2.1 Prices shown on the Chantale Jewelry Designs website are in Canadian dollars (CAD) and do not include applicable regional taxes. Applicable taxes, based upon the shipping information provided at the time of purchase are automatically added to the purchase price.

2.2 All prices and offers remain valid as advertised from time to time. The Canadian dollar (CAD) price of a product displayed on the Chantale Jewelry Designs website at the time the order is accepted will be honoured. 

2.3 If you are a customer whose credit card is not denominated in Canadian dollars (CAD) the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

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ACCEPTANCE OF YOUR ORDER

3.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.

3.2 Unless you explicitly cancel your order, acceptance of your order and completion of the contract between you and Chantale Jewelry Designs will be completed when we email you to confirm the goods have been shipped.

3.3 To cancel an order you need to email chantale@chantalejewelrydesigns.com. within 12 hours (twelve) of placing your order.

3.4. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards. 

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PAYMENT

4.1 Payment can be made by Visa, MasterCard, and American Express or by PayPal. Payment will be debited and cleared from your account upon dispatch of your order by Chantale Jewelry Designs. You confirm that the credit card and/or PayPal account information that is being used is yours or that you have been specifically authorized by the owner of the credit card and/or PayPal account to use it.

4.2 All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Chantale Jewelry Designs, we will not be liable for any delay or non-delivery.

4.3 We take all reasonable care to make the Chantale Jewelry Designs website is secure. All credit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Chantale Jewelry Designs website.

4.4 Name on your buyer's credit card statement is: PAYPAL*CHANTALEJEW

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DELIVERY

5.1 Chantale Jewelry Designs’ preferred carrier is Canada Post. The service we use is Xpresspost.

5.2 Once your order has been shipped you will receive an email from Chantale Jewelry Designs with your tracking number. 

5.3 All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via Canada Post ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. 

5.4 Please note that we aim to dispatch all orders within 48 hours. Chantale Jewelry Designs is not responsible for any delays caused by the carrier or destination customs clearance processes.

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PRODUCT EXCHANGE - STORE CREDIT ONLY

6.1 Chantale Jewelry Designs will accept items for store credit only within 14 days of purchase. Item must be returned in new and resaleable condition. Exchange items that are damaged or tarnished may not be accepted and may be returned to the customer.

6.2 Exchange items will be subject to shipping charges. Once your exchange item is received by Chantale Jewelry Designs you will be contacted via email and directed to select an item of equal value. Exchanges are handled directly by CJD customer service. 

6.3 We will repair any design purchased through the Chantale Jewelry Designs website. Items purchased through other retailers must be returned for repair to the store where the item was purchased. Please email chantale@chantalejewelrydesigns.com. if a repair is needed on a product that you purchase on the Chantale Jewelry Designs website.

6.4 We will complete repairs on items purchased on the Chantale Jewelry Designs website within one year, free of charge. Over one year, the repair is subject to a repair fee and contingent upon material availability and nature of the repair. Please note we may not be able to fulfill repair requests on older items due to the nature of older components.

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TERMS OF PURCHASE ELIGIBILITY

7.1 In order to make purchases through the Chantale Jewelry Designs website you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. 

7.2 The Chantale Jewelry Designs website is available only to individuals and others who meet the Chantale Jewelry Designs terms of eligibility noted above; those who have been issued a valid credit card by a bank accepted by PayPal, whose applications are acceptable to Chantale Jewelry Designs and who have authorized Paypal to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase.

7.3 Chantale Jewelry Designs reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

7.4 By making an offer to purchase merchandise on the Chantale Jewelry Designs website, you expressly authorize us to perform credit checks and where Chantale Jewelry Designs feels necessary, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.

7.5 Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks if deemed necessary. Personal Information that you provide may, in the event of an incident, be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

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COLOURS

8. We have made every effort to display as accurately as possible the colours of our products that appear on the Chantale Jewelry Designs website. We cannot guarantee that your computer monitor's display of any color will be accurate.

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INTELLECTUAL PROPERTY

9.1 All such content including trademarks, designs and related intellectual property rights mentioned or displayed on the Chantale Jewelry Designs website are protected by national intellectual property and other laws and international treaty provisions.

9.2 In addition to the intellectual property rights mentioned above "content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on the Chantale Jewelry Designs website. Chantale Jewelry Designs tries to ensure that the information on this site is accurate and complete but does not promise that the content is accurate, error-free or the server that makes it available are free of viruses or other harmful components. We recommend that all users of the Internet ensure they have up to date virus checking software installed.

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YOUR ACTIVITY AND RESPONSIBILITIES

10. You agree that you will be personally responsible for your use of the Chantale Jewelry Designs website and for all of your communication and activity on and pursuant to the Chantale Jewelry Designs website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the online policies, we may deny you access to the Chantale Jewelry Designs website on a temporary or permanent basis.

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THIRD PARTY SITES

11. From time to time we may include hyperlinks on the Chantale Jewelry Designs website to other websites or resources operated by parties other than Chantale Jewelry Designs, including advertisers. Chantale Jewelry Designs has not reviewed all of the sites linked to its website and is not responsible for the content or accuracy of any off-site pages.

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YOUR RIGHTS

12.1 That any products you order through the Chantale Jewelry Designs website will be of satisfactory quality, fit for its intended purpose, and will conform to any description given on this website.

12.2 A right to cancel any order for a product within 12 (twelve) hours from time of purchase. To cancel your order, you must email chantale@chantalejewelrydesigns.com within 12 hours (twelve) of placing your order.

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LIMITS ON OUR LIABILITY

13.1 We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us.

13.2 We are also not responsible for failure to meet any of our obligations where such failure is due to events which beyond our reasonable control.

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COMPENSATION

14. At our request, you agree to compensate us fully, defend us and hold us Chantale Jewelry Designs harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the online policies by you including the use by any other persons accessing the Chantale Jewelry Designs website using your Internet account caused by your action or inaction.

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GOVERNING LAW

15. The online policies together with all our policies and procedures will be governed by and construed in accordance the relevant Canadian law and the relevant courts of Canada will have exclusive jurisdiction.